Do you love providing customers with the best positive experience?
Have a bubbly and outgoing personality?
Then this is the position for you!
Our Customer Service Team is the first point of contact to our AutoGlass customers.
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Our Traralgon Branch are looking for an experience Customer Experience Expert with to start ASAP and be able to hit the ground running!
Perm Part Time role- 20-25hrs per week
About the Role:
- Face to Face customer service
- Greeting customers and visitors at reception with a positive, helpful attitude.
- Ensuring our customers have the best experience within the Branch
- Answering customer inquiries via telephone, email, and in-person.
- Effectively keeping customers updated on delivery lead times
- Explore customer needs and educate on our full scope of services
- Source suitable resolutions to customer concerns and follow up customer queries
About You:
- Be a passionate customer service expert, with previous retail and/or customer service experience
- Experience delivering a high level of customer service both face to face and over the telephone.
- Professional communication and presentation skills
- Excellent - Clear verbal and written communication skills
- Must have a current drivers licence!
- Ability to resolve issues and create solutions for customers
- Ability to work in fast paced workplace
- Excellent time management and prioritisation skills
Benefits:
- Supportive and collaborative team environment
- Growth and development opportunities
- Competitive salary
- Reward and Recognition program
Sounds like a Crackin' Opportunity? Apply Now!
As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.
O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.
