Job Function
Custmer support/service
Industry
IT/Telecommunications
Job Description
<JOB>
- As the first point of contact of IIJ group products for customers, receive customer inquiries such as the product operation, and troubleshooting requests. (Phone, Email)
- As the first line support for network service including overseas locations, receive inquiries from customer and arrange support to service carrier and vendors in English and Japanese.
- Record the troubleshooting steps and actions taken of an incident or request to the ticketing system.
- Perform Escalation and reporting to supervisor.
- Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products.
- Create & handling all tickets pertaining to customer cases & follows up closely until case resolved.
- Working closely with Sales & Level 2 support team members for client contract’s expiration & further technical assistance.
- To exceed customer’s expectation in term of customer services & accurate information. Work in a team to achieve the required KPI elements and SLA.
- License issue and provision to customer.
- Periodic Maintenance Announcement.
Product URL
https://www.iij.ad.jp/en/news/pressrelease/2020/pdf/MFW_E.pdf
<Career Growth>
- Career path support to be IT engineer after gaining IT experience and developing knowledge through the daily job as well as internal training.
- Business trip opportunities and new carrier support in other IIJ ASEAN offices once you gained greater experiences and developed your IT skills.
Requirement
- N2 or N1 level of Japanese Speaking (No qualification required)
- Fluent in English
- Documentation skill (Microsoft Office)
- Fresh grad(who has internship experience) if can start working immediately also welcome to apply!
Other Language
English, Japanese
Benefit
Salary RM5,000 - 8,000
<Allowance>
- Shift Allowance+Public Holiday&Weekend Allowance RM700
<Benefits>
- Bonus (1month basic)
- Salary increment per year
- AL 14 days
- MC 14days
- Medical benefits: Group insurance policies
- EPF
- SOCSO
- EIS
